Returns and refunds
Last updated October 2, 2026
Something wrong with your order?
If an item arrives damaged, is wrong, or is missing, send us a photo on WhatsApp or by email within 48 hours of delivery. We'll replace it or refund it.
Fresh and frozen food
For food safety, we can't take back fresh or frozen food once it has been delivered, unless it arrived damaged or spoiled.
Packed goods
Unopened packed goods can be returned within 7 days of delivery. Contact us first and we'll explain how to return them. Return shipping for items you changed your mind about is paid by you.
Refunds
- Refunds go back to the way you paid.
- Card refunds usually appear within 5 to 10 business days, depending on your bank.
- For pay on delivery and Zelle orders, we'll refund you by Zelle.
Questions
Contact us and we'll help.